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Mid-level Jobs in Lagos, Nigeria
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PressOne Africa
Customer Experience And Data Analyst
Lagos, Nigeria
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Head, Customer Experience - Comms & Engagement
Lagos, Nigeria
MTN Nigeria
General Manager - Customer Strategy Management And Insights
Lagos, Nigeria
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Customer Success Specialist
Lagos, Nigeria
Artee Group
Fresh Supervisor
Lagos, Nigeria
Kuda Bank
Direct Sales Agent
Lagos, Nigeria
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Specialist, Gcare And Quality Assurance
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Kyosk
Sales Supervisor
Lagos, Nigeria
Kyosk
Sales Supervisor - Farm - Ogun
Lagos, Nigeria
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Kyosk
Sales Supervisor - Farm - Lagos
Lagos, Nigeria
Closing: May 23, 2024
12 days remainingPublished: May 6, 2024 (5 days ago)
Job Requirements
Education:
Work experience:
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Job Summary
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What You Should Have
- Bachelor's Degree in Data Science, Computer Science, Mathematics, or a related field.
- 2+ years of experience working with data analysis tools (Excel, SQL, Python, Tableau, or similar).
- Passion for understanding customer needs, behaviour and improving user experiences.
- Excellent problem-solving and critical thinking skills.
- Strong written and verbal communication.
Responsibilities
What You Should Have
- Bachelor's Degree in Data Science, Computer Science, Mathematics, or a related field.
- 2+ years of experience working with data analysis tools (Excel, SQL, Python, Tableau, or similar).
- Passion for understanding customer needs, behaviour and improving user experiences.
- Excellent problem-solving and critical thinking skills.
- Strong written and verbal communication.
- Data Analysis and Reporting: Dive deep into PressOne Africa's customer data, identifying trends, bottlenecks, and areas for improvement across the journey. Build dashboards and reporting structures to track key metrics.
- Customer Journey Mapping: Create visual representations of how customers interact with PressOne, highlighting where they excel and where they stumble.
- Engagement Campaigns: Design and test engagement initiatives such as targeted campaigns, educational content, and incentives tailored to drive higher call volumes.
- Collaboration & Experimentation: Work with teams to design tests and experiments to improve onboarding, drive engagement, and increase customer satisfaction. Analyse results and propose improvements.
- Insights and Action: Translate complex data findings into clear recommendations. Work with the team to implement impactful changes to our customer experience.
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